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The objects featured on StoryLTD come from reputable sources including individual designers, art galleries, collectors, manufacturers and dealers. StoryLTD does not create any objects.

Yes, the objects featured on StoryLTD are authentic and are often unique or part of a limited edition. Read more on Authenticity

We do not charge any commission for products in our fixed price collections. For auctions, however, we charge a premium on the hammer price. Learn more about a buyer's premium.

Objects are generally shipped out from our Mumbai or New York offices. In certain cases, the objects may be shipped directly from their origin location. The ship-out location is indicated on the item’s page as well as in the shopping bag.

Certain items may be collected directly from our offices in Mumbai or New York only if they are shipping from those cities. The ship-out location is indicated on the item’s page, as well as in the shopping bag.

Shipping charges are listed in the shopping bag and in the order confirmation.

Yes, your shipping cost is automatically consolidated across different collections and categories.

We use the shipping method that balances time and cost. Most items are shipped by air. However, heavier items such as furniture are generally shipped by ground. Extremely heavy shipments may be sent by sea internationally, however this is rare.

Yes, the objects featured on StoryLTD will be insured on your behalf for transit.

For international shipments, import duties and related taxes or charges may be applicable, and will need to be paid directly to the courier company or customs upon receipt of goods.

Please see our Selling Through Us guide.

If an object remains unsold after a certain collection has closed and you are interested in purchasing it, you can email us on [email protected]. If it is still available for sale, we will let you know.

The objects featured in the collections on StoryLTD may be available to view in one of our galleries. This is often mentioned on the detail page for the particular object.

Yes, condition reports for many of the objects featured for re-sale on StoryLTD are available on request. Please email us on [email protected] if you would like to request a condition report.

You can browse the Saffronart Art Guide, or email us on [email protected] with specific queries, and one of our specialists will get back to you.

For information on precious and semiprecious stones, techniques and specific jewelry terms, you can browse the Saffronart Jewelry Guide.

You can email us at [email protected] or call any of our offices during business hours.

Yes, if we haven’t processed your order already. Please contact us no later than within 12 hours of placing the order on [email protected] to modify your order. We can also help you if you want to update your shipping address.

You can get in touch with our Customer Service by sending us an email to [email protected].

No we only have virtual gift cards available for sale at the moment. The virtual gift cards are sent via an email with a coupon code which needs to be entered at the time of checkout.

There is no expiry date on the gift cards.

No, gift cards can't be returned.

Gift card codes are case sensitive so please check and try again. Alternatively, you can contact us by sending an email at [email protected]

Unfortunately, the gift cards are not replaceable. Please save them carefully in your email box.

Yes. Feel free to email your gift card to your friends and family. Anyone can use a gift card on storyltd.com provided they have a valid gift card code.

No you cannot use more than one gift card in a single transaction.

Yes, you can. You will need to apply the gift card code first, followed by your credit/debit card details for the outstanding balance.

The remaining balance on your gift card can be applied towards a future purchase.

No, the StoryLTD giftcard is only applicable to purchases made at the StoryLTD website.